No matter how good of a seller you are, and how professionally you deal with clients, sometimes they just cancel the order, and it can be very upsetting. So here's some tips on how to deal with it and not lose the client at all:
- Communicate: perhaps it's not a bad idea to create a .pdf with your business rules up front, this way your clients will take you and your business a bit more seriously;
- According to the order volume, you can ask for a percentage up front, to secure the order. 10% to 20% is acceptable ;
- Create a policy agreement and publish it in your website, blog or social networks. If a client bails on you, address him directly and copy & paste the link where your business policy is written;
- If a client constantly cancels the order, don't hesitate to stop receiving any more order from him. The energy you spend chasing him and dealing with these issues can certainly be used in making new contacts and potential (and better) clients.